SpinReelz Terms and Conditions

Welcome to Spin Reelz. These Terms and Conditions govern your use of our website and services. By registering an account, you confirm that you have read, understood, and agree to be bound by this agreement. At SpinReelz, we reserve the right to amend these terms at any time, and continued use of our platform after changes are published constitutes your acceptance of the revised terms.

Company Information

Our casino is operated by Comentive LTD, a company registered in Belize under registration number 000047924, with its registered address at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. We operate under a license issued by the Anguillan Financial Services Commission (FSC), Anguilla. Our services are offered through spinreelz.com, available via web browser on desktop and mobile, as an iOS home-screen web app installed through Safari, and as an Android application.

Eligibility and Account Registration

To open an account at Spin Reelz, you must be of legal gambling age in your jurisdiction and possess full legal capacity to enter into binding agreements. We only accept one account per person, household, device, address, phone number, IP address, and payment method. If we detect duplicate accounts, we reserve the right to suspend or close them and withhold any associated funds.

We do not accept players from Afghanistan, Belarus, Bulgaria, Cote d'Ivoire, Costa Rica, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, North Korea, Russia, Spain, Ukraine (including Crimea), the United Arab Emirates, or the United States of America. Canada is restricted from accessing NYX games specifically, and individual titles may carry further regional restrictions. The use of VPN or similar tools to circumvent these restrictions is strictly prohibited.

Deposits, Withdrawals, and Payments

At SpinReelz, we accept deposits via bank cards, Apple Pay, Google Pay, SEPA, bank transfer, and Interac. We support a range of currencies including EUR, USD, GBP, PLN, CAD, AUD, NOK, BRL, TRY, KZT, AZN, UZS, DKK, CZK, CHF, and HUF. Our minimum deposit is EUR 20 or its equivalent, and the exact minimum for your chosen method will be displayed before you confirm your deposit.

Our minimum withdrawal thresholds vary by currency, starting at 40 EUR, 40 USD, or 40 GBP equivalents. Withdrawal limits apply per transaction (2000 EUR), per day (2000 EUR), per week (5000 EUR), and per month (15000 EUR), though VIP players may be exempted from these restrictions. Amounts exceeding a payment system's limit will be paid in installments, and winnings over 15000 EUR may be split into monthly payments. We may charge transaction processing costs if total bets since your last deposit are below three times that deposit amount. Refund requests may carry a 15% commission deduction, and any currency conversion fees incurred on deposits made in a non-registered currency are the responsibility of the player.

Verification and KYC

We require identity verification (KYC) before processing withdrawals, and this check may be requested at any stage of your account's life, including prior to your first cashout. Required documents include a clear photo of a government-issued passport or ID card (front and back as separate images), proof of address through a utility bill or bank statement issued within the last three months, and proof of deposit for every payment method used. We may also request video verification in English.

You must supply any requested documents within two weeks of your withdrawal request, otherwise the withdrawal will be cancelled. Withdrawal processing time is counted from the date your documents are verified; the time to actually receive funds depends on the payment system used.

Bonuses and Promotions

Our SpinReelz welcome package is a five-deposit offer advertised as 425% up to 5500 plus 525 free spins, structured across your first five deposits with individual terms, maximum bets, and maximum bonus wins applicable to each stage. Free spins require x1 deposit wagering to unlock, and free spin winnings carry a x35 wagering requirement. Spins must be activated within 5 days and played in one game at the lowest stake. Bonus funds must be wagered within 5 days of being credited.

Only one deposit bonus may be active at a time, and bonuses cannot be stacked. The default maximum bet during bonus play is 10 EUR unless a specific promotion sets a lower cap. Wagering contributions vary by game type: slots contribute 100%, buy feature games 50%, live roulette and blackjack 10%, instant win games 5%, while table games, scratch cards, and live games contribute 0%. Progressive jackpot slots, EGT titles, and named slots including Book of Dead, Reactoonz, and Thunderstruck I and II are excluded from bonus play. A bonus will be removed if its linked balance falls to 0.05 EUR or below.

We limit one welcome package per person, device, address, phone number, IP address, and payment method. We do not offer bonuses to players located in Russia or Sweden, and welcome bonuses are not available to players in Finland. Additional promotions include our Wednesday Bonus, Friday Live Reload, Weekend Reload, and Weekly Cashback program, each with its own minimum deposit, wagering requirements, and caps as described on our promotions page.

VIP Program

Our VIP Welcome Pack offers 100% up to 2500 EUR plus 200 free spins on a minimum deposit of 200 EUR. VIP status at Spin Reelz grants exemption from daily, weekly, and monthly withdrawal limits and access to the weekly VIP Reload bonus once a player reaches loyalty level 3 or above. If, after eight deposits, a player's total bonuses represent more than 50% of total deposits, we will temporarily remove VIP status and bonus eligibility until the ratio falls below 50%.

Game Fairness and Providers

SpinReelz Casino features games from leading providers including 1spin4win, Apparat, Avatar UX, Belatra, BGaming, Booming, BSG, Endorphina, Gamebeat, Gamzix, Greentube, iSoftBet, NetGame, PG Soft, Platipus, Spinomenal, and many others. Our live casino is powered by Iconic21, Copacabana, Kagaming, Mascot, and Tada Gaming. We offer slots, live casino games, instant games, bonus buy titles, roulette, blackjack, baccarat, sic bo, casino hold'em, teen patti, bingo, scratch cards, and crash games, including progressive jackpots.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools including deposit limits, self-exclusion, and account closure options. If you feel your gambling behavior has become problematic, we encourage you to contact our support team for assistance and guidance toward professional resources.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraud, breach of these terms, bonus abuse, or any activity that violates applicable law. In such cases, we may withhold winnings pending investigation. We at SpinReelz also reserve the right to void bets or winnings obtained through technical errors, exploits, or collusion.

Customer Support

Our customer support team is available 24/7 via live chat and e-mail at [email protected]. Whether you need help with spinreelz login, account verification, or understanding our bonus terms, our team is ready to assist you at any time.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of our platform. Nothing in these terms limits liability that cannot be excluded under applicable law.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction. Any disputes arising from your use of SpinReelz Casino will be handled in accordance with our license from the Anguillan Financial Services Commission. By continuing to use our services, you accept these terms in full and acknowledge that it is your responsibility to review them periodically for updates.