SpinReelz Privacy Policy

At SpinReelz Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit spinreelz.com, how we use it, and what rights you have regarding your data. By registering an account or otherwise using our services, you agree to the practices described below.

Who We Are

SpinReelz Casino is operated by Comentive LTD, a company registered in Belize (registration number 000047924), with its registered address at Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize. We hold a license issued by the Anguillan Financial Services Commission (FSC), Anguilla, which governs our operations. When you play at Spin Reelz, you are entering into an agreement with Comentive LTD as the data controller responsible for your personal information.

Information We Collect

We at SpinReelz gather several categories of information to provide and improve our services, process payments, and comply with our legal obligations as a licensed operator.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence when you create an account at Spin Reelz Casino.
• We collect identity verification documents, including a clear photo of your government-issued passport or ID card (front and back), proof of address such as a utility bill or bank statement issued within the last three months, and proof of deposit for each payment method you use.
• We may request video verification in English as part of our Know Your Customer (KYC) procedures, which can be requested at any stage, including before a withdrawal.
• We record transaction data, including deposits, withdrawals, currency used, and payment method details for methods such as bank cards, Apple Pay, Google Pay, SEPA, bank transfer, and Interac.
• We track your gaming activity, including games played, stakes, bonus usage, and wagering history, to administer promotions and our loyalty program.
• We automatically collect technical data such as your IP address, device type, browser information, and log-in timestamps when you access the SpinReelz casino app, our website, or our Android and iOS home-screen applications.

How We Use Your Information

Our SpinReelz platform uses your data to operate your account, process deposits and withdrawals, verify your identity, prevent fraud, and ensure compliance with anti-money laundering regulations. We also use your information to communicate with you regarding your account, send you relevant promotional offers where permitted, and personalize your experience when you use Spin Reelz Casino. Where you have opted out of marketing communications, we will not use your contact details for promotional purposes.

Legal Basis for Processing

We process your personal data based on the performance of our contract with you, our legitimate interests in operating a secure and compliant gaming platform, your consent where required, and our obligation to comply with licensing and anti-money laundering laws. Our SpinReelz Casino verification procedures, including requests for KYC documents, are a legal requirement under our license and must be fulfilled within two weeks of a withdrawal request, otherwise the withdrawal will be cancelled.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers and banking partners necessary to process your deposits and withdrawals.
• Regulatory authorities, including the Anguillan Financial Services Commission, where required by law.
• Game providers such as BGaming, Endorphina, PG Soft, and other studios listed on our platform, to the extent necessary to deliver gameplay and verify fair outcomes.
• Fraud prevention and identity verification services used to confirm the documents you submit.
• Professional advisors, auditors, or law enforcement agencies when legally obligated.

Data Retention

We at Spin Reelz retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. Verification documents, transaction records, and communication logs are generally kept for several years following account closure, in line with licensing requirements applicable to SpinReelz Casino.

Cookies and Tracking Technologies

We use cookies and similar technologies on spinreelz.com to remember your preferences, keep you logged in, and analyze how our website and casino app are used. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of SpinReelz Casino, including the live chat feature and personalized bonus offers.

International Data Transfers

Because SpinReelz welcomes players from the United Kingdom, Canada, Australia, Poland, Brazil, Turkey, Kazakhstan, Azerbaijan, Uzbekistan, Norway, Denmark, the Czech Republic, Switzerland, Hungary, and eurozone countries, your data may be transferred and processed outside your country of residence. We take appropriate contractual and technical measures to ensure your data remains protected wherever it is processed.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data held by SpinReelz Casino. You may also object to certain uses of your data or request a copy of the information we hold about you. To exercise these rights, please contact our support team, available 24/7 via live chat or by email at [email protected].

• Right to request access to your personal data.
• Right to request correction of inaccurate information.
• Right to request deletion of your data, subject to our legal retention obligations.
• Right to withdraw consent for marketing communications at any time.
• Right to lodge a complaint with a relevant data protection authority.

Account Security

We implement technical and organizational measures to safeguard the data you provide when you use SpinReelz, including encryption of sensitive information and restricted internal access to verification documents. You are responsible for keeping your login credentials confidential and should notify our support team immediately if you suspect unauthorized access to your account.

Restricted Jurisdictions

SpinReelz Casino does not accept players from Afghanistan, Belarus, Bulgaria, Cote d'Ivoire, Costa Rica, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, North Korea, Russia, Spain, Ukraine (including Crimea), the United Arab Emirates, or the United States of America. Canada is blocked for NYX games only, and individual games may carry additional regional restrictions. We do not permit the use of VPN services to circumvent these restrictions, and accounts found in breach may be subject to verification holds or closure.

Children's Privacy

Our services at Spin Reelz Casino are intended strictly for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of SpinReelz Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data at SpinReelz, please reach out to our customer support team through live chat, available around the clock, or by emailing [email protected]. We are here to help you understand your rights and resolve any privacy-related concerns.